If you’re involved in an accident or your car was broken into, you’ll need to do the following to submit a claim:
Your insurance company or broker will collect information and guide you through the steps. For example, if you have loss of use coverage, they’ll explain how arranging a rental car or getting repayment for public transit works if your car needs repairs or it totalled.
A claims adjuster will then investigate your case and manage your claim. The adjuster will contact you to discuss what happened and keep you updated. The adjuster also negotiates for a settlement, whether your car is being repaired or if it’s a write-off. We act on your behalf as a trusted advisor through the entire claims process.
A claim is closed when the repairs are completed or payment has been settled.