Whether you’re involved in an accident, your car is damaged or stolen, you’ll need to do the following to make a claim:
Your insurance company or broker will collect information and help you through the next steps. for example, if you have loss of use coverage, they’ll explain how arranging a rental car or getting repayment for public transit works if your car is undriveable or needs to go in for repairs.
You’ll be assigned a claims adjuster who investigates and manages the claim. The adjuster will contact you to discuss what happened and keep you updated. The adjuster also negotiates for a settlement, whether your car is being repaired or if it’s a write-off.
A claim is closed when the repairs are complete or payment has been settled.