We’re here to help if you need to submit a home insurance claim. You can submit via our app or web portal and we’re also available by phone. You can also submit a claim directly through your insurance company – there will be a claims number on your policy documents or on their website.
Once you’re in touch, we’ll guide you through what happens next.
You’ll also want to document the damage. Include pictures and video, if at all possible. If there’s a police report, you should also get a copy. You’ll need to make a complete list of all damaged, destroyed or stolen belongings (having a home inventory can help here).
A claims adjuster from the insurance company will be in touch with you. They investigate the loss and will likely interview you. Once this is complete, your insurance company will offer a settlement (usually to repair, replace or reimburse). If repairs are in order, you should see if you can use a contractor of your choice. Keep in mind that only the work done by the insurer’s recommended contractors will be guaranteed but you may prefer your own contractors.
We are here to help throughout this whole process. We can answer any questions you have, advise on your next steps, and advocate for you to your insurer.